Frequently Asked Questions
This depends on a few factors. If there are contents items that have been directly affected by Fire, smoke or water, these items will be assessed. If they are deemed BER (Beyond Economical Repair) they will be listed and the list sent to the insurers. They can then authorise us to dispose of the items. If items are restorable then these will be photographed, listed and taken away for restoration. If items are undamaged but could potentially degrade if left in certain conditions then removals and storage can be arranged with ourselves.
A number of factors can influence drying times. These are property type, materials affected, amount and type of water loss and time since water damage occurred to name but a few. With regards to all factors above we aim to dry every affected property within 28 days. The only occurrences where this is extended is if there is a secondary water loss or the drying equipment doesn’t remain on for a substantial amount of time. There are a number of different ways and equipment types to dry your property and it is always our goal to utilise the most efficient method to keep drying times to an absolute minimum.
The last thing we want or your insurers want is for you to move out of your home. However there is certain criteria that if we can’t work around or accommodate you for then that may be an option. This is strictly the decision of your insurers and in this scenario we can only provide advice.
Once we have completed any drying works within your property we will accurately calculate the electricity we have used. This is accurately carried out by hour running meters on the Drying equipment. This figure can then be sent to the insurers for reimbursement under your claim.
It very much depends on the type of water involved ie clean water or dirty water, the amount of water involved, the type of flooring and the construction of your property. We will endeavour to save any flooring type however it is our priority to dry the fabrication of the building. Once a property is dried to a pre loss level we can issue a Dry Certificate which you can retain with your properties records.
Yes of course you can. The difference with ourselves being a local company is that we care about you and this unfortunate situation you are faced with. You can call our office or you can call our MD direct on 07718 066340 to discuss your claim. Matt will be happy to assist with any advice needed and if you do then require our services he can arrange this at that time.
This fee is charged to yourselves only if your claim is repudiated by your insurers. If your claim is approved we can quote and bill directly to your insurers. The mitigating fee varies. Just to visit and report would be £60.00 + VAT. For a visit, report and install mitigating drying equipment for 7 days the fee would be £165.00 + VAT. As mentioned though, these costs are only applicable to you if your claim is repudiated.
Before we carry out any works we will ask you to sign a mandate. If your claim is approved you will not have to pay anything as your insurers will cover cost of Restoration costs. They may ask us to quote first which isn’t a problem. If your claim is repudiated you will be charged for the works carried out to date however this will only be a mitigating fee to prevent the damage to your property increasing. This will in turn save you money on subsequent property repairs.
Absolutely not, we can act fast to minimise loss until your insurance provider approves your claim. We carry out in depth reporting and photo evidence to ensure no issues arise from our works as part of your claim process. Once your claim is approved, either by desk auditing or via a Loss adjuster visit we can carry out all restoration works and report to them directly if agreed by all parties. As part of any insurance claim the insurers look for policy holders to minimalize loss therefore our works are never discouraged by insurance companies.