Before we carry out any works we will ask you to sign a mandate. If your claim is approved you will not have to pay anything as your insurers will cover cost of Restoration costs. They may ask us to quote first which isn’t a problem. If your claim is repudiated you will be charged for the works carried out to date however this will only be a mitigating fee to prevent the damage to your property increasing. This will in turn save you money on subsequent property repairs.